24 Best Customer Service Outsourcing Companies In Singapore

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best customer service outsourcing companies in singapore

In the fast-paced business landscape of our vibrant city, exceptional customer service has become a hallmark of success for companies looking to stand out from the crowd. Whether ensuring seamless interactions or providing personalised support, these outsourcing companies have mastered fostering positive customer experiences. 

Look no further if you’re looking for the best in the industry to elevate your business. Join us as we delve into the top-tier companies that have earned their stripes in delivering Singapore’s best customer service outsourcing solutions!

#1. Lantone

Image Credit: Lantone

Website: https://www.voip.com.sg/
Location: 10 Ubi Cres, Ubi Tech Park, Singapore 408564
Operating Hours: Mon to Fri: 9am – 7pm; Sat: 10am – 2pm; Sun: Closed
Contact: +65 6227 1149 (call)
Google Review Ratings: 4.1 ⭐⭐⭐⭐ from 11 reviews as of 21 July 2023
Services Offered: Systems Integration; IT Outsourcing; IP Telephony; Contact Centre; Conferencing; IVR; Distribution

With an impressive 2-decade track record and a presence in more than 30 countries, Lantone Systems Pte Ltd is renowned as a leading subject matter expert for IT services in Singapore. Their 24/7 Technical Support Helpdesk is dedicated to promptly handling and resolving urgent IT issues within a remarkable 4-hour timeframe.

Additionally, Lantone’s Contact Centre solutions are carefully designed to efficiently control and monitor customer interactions, call handling, distribution, and reporting activities, ensuring seamless and optimised customer service experiences.

With a commitment to excellence and a wealth of knowledge, Lantone continues to be a preferred choice for businesses seeking top-tier IT and contact centre outsourcing solutions in Singapore.

#2. Connect Centre

Image Credit: Connect Centre

Website: https://connectcentregroup.com/
Location: 203 Henderson Rd, #10-13 Henderson Industrial Park, Singapore 159546
Operating Hours: Mon to Sun: Open 24 hours
Contact: +65 6701 1188 (call)
Google Review Ratings: 4.8 ⭐⭐⭐⭐⭐ from 19 reviews as of 21 July 2023
Services Offered: Customer Service; Fault Reporting or Technical Support; Tele-Sales or Tele-Marketing; Administrative Back-Office

As the quintessential bridge between businesses and their cherished clients, Connect Centre embodies the essence of exceptional customer experiences, underpinning the reputation, sustainability, and growth of businesses across Singapore.

This esteemed call centre service excels in understanding the unique needs of businesses, empowering its skilled agents with in-depth knowledge to provide simplified yet practical solutions to customers.

With an emphasis on training its agents in superior customer interaction skills, Connect Centre ensures that each engagement is characterised by patience, empathy, and a genuine commitment to resolving issues. The call centre’s expertise extends across various industries, enabling them to consistently deliver excellence in meeting diverse customer service requirements.

For companies seeking to elevate their customer experiences and foster unwavering loyalty, Connect Centre remains the go-to choice in Singapore’s outsourcing landscape, propelling businesses to new heights of success.

#3. IT Support Solution

Image Credit: IT Support Solution

Website: https://www.itsolution.com.sg/
Location: 7 Temasek Boulevard, One, #12-07 Suntec Tower, Singapore 038987
Operating Hours: Mon to Fri: 9am – 6pm
Contact: +65 9864 1077 (call); info@itsolution.com.sg (email)
Google Review Ratings: 5.0 ⭐⭐⭐⭐⭐ from 15 reviews as of 6 July 2023
Services Offered: One-stop Managed IT Services; Infrastructure; IT Support; Cloud Solution; Office Setup; And more

IT Solution Singapore prides itself on providing comprehensive IT support to its clients, ensuring a seamless online presence and smooth operations.

IT Solution Singapore offers a holistic approach to IT infrastructure management, from assisting in domain registration and shared hosting server setup to creating professional email accounts with platforms like Google Workspace or Microsoft 365.

Taking it a step further, the company specialises in web development, helping clients establish a strong web presence. By purchasing SSL Certificates, they ensure that clients’ websites run securely with HTTPS, safeguarding sensitive information from potential leaks.

With IT Solution Singapore as a trusted partner, businesses can use their expertise to navigate the digital landscape, bolstering customer trust and optimising online performance.

#4. Antasis

Image Credit: Antasis

Website: https://www.antasis.com/
Location: 162 Bukit Merah Central, Singapore 150162
Operating Hours: Mon to Fri: 9am – 6pm
Contact: +65 6319 2620 (call)
Google Review Ratings: 5.0 ⭐⭐⭐⭐⭐ from 34 reviews as of 21 July 2023
Services Offered: Inbound and Outbound Customer Service; Technical Helpdesk; Satisfaction Survey & Analytics; Back Office Support Service; And more

Antasis acknowledges that its most valuable asset is its people, recognising that their continuous development and encouragement are key factors in the company’s progression.

As a frontrunner in customer service outsourcing, Antasis fosters an environment where employees are motivated to perform outstandingly, ensuring exceptional services are rendered to their valued clients.

Through a strong emphasis on employee growth and well-being, Antasis retains the best talent in the industry, translating into superior customer experiences.

With a focus on providing excellent services to clients, the company’s workforce is equipped with practical customer interaction skills, ensuring that each interaction reflects patience, empathy, and a commitment to simplifying guidance.

As a trusted partner in bolstering business reputation, sustainability, and growth through exceptional customer experiences, Antasis continues to be the go-to choice for companies seeking customer service outsourcing companies in Singapore.

#5. MarketOne International

Image Credit: MarketOne International

Website: https://www.marketone.com/
Location: #06-673, Distrii, Republic Plaza, 9 Raffles Pl, Singapore 048619
Operating Hours: Mon to Fri: 9am – 6:30pm
Contact: +65 6408 5500 (call)
Google Review Ratings: 5.0 ⭐⭐⭐⭐⭐ from 1 review as of 21 July 2023
Services Offered: Strategy & Operations; Marketing Automation Services; Teleservices & Live Chat; Marketing Technology; Data, Reporting & Analytics; Training & Enablement

MarketOne International is pivotal in optimising the ‘mid-funnel,’ enhancing both upstream marketing investments and sales effectiveness. Specialising in sectors like technology, advanced manufacturing, business information, and financial services, MarketOne caters to industries with complex products, long buying cycles, and multiple decision-makers.

MarketOne International helps businesses navigate intricate sales processes through a multi-tier channel by harnessing a deep understanding of the target markets. Leveraging its expertise in lead generation and sales optimisation, MarketOne enhances overall marketing strategies, empowering businesses to convert prospects into loyal customers and achieve sustained growth.

With MarketOne International as a strategic partner, businesses can bridge the gap between marketing and sales, elevating their market presence and driving success in Singapore’s competitive landscape.

#6. NTT DATA Singapore

Image Credit: NTT DATA Singapore

Website: https://www.nttdata.com/
Location: 9 Raffles Place, #18-20/21 Republic Plaza II, Singapore 048619
Operating Hours: Mon to Fri: 9am – 6pm
Contact: +65 6488 4888 (call)
Google Review ratings: N/A
Services Offered: Outsourcing Services; Strategic Staffing; Advisory Services; Application Development And Management; Business Intelligence And Analytics

NTT DATA Singapore is a reliable partner for businesses navigating the complexities of modern technology and business landscapes. By combining deep industry expertise with digital, cloud, and automation innovations, NTT DATA delivers tangible business results across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

Their commitment to understanding clients’ unique needs and providing tailored solutions sets them apart as strategic partners for businesses seeking to drive growth, streamline operations, and achieve meaningful outcomes. With a focus on simplifying technology and business complexities, NTT DATA Singapore empowers businesses to succeed in a rapidly evolving market.

#7. Opus IT

Image Credit: Opus IT

Website: https://www.opusit.com.sg/
Location: Kaki Bukit Avenue 1 05-02/03, Blk 2, Singapore 417938
Operating Hours: Mon to Fri: 9am – 6pm
Contact: +65 6842 7600 (call)
Google Review Ratings: 3.0 ⭐⭐⭐ from 41 reviews as of 21 July 2023
Services Offered: Enterprise IT Support & Outsourcing; HR Support Service; Customer Support Centre Outsourcing

Opus IT has earned its reputation as a premier provider of comprehensive IT outsourcing services, catering to specific domains such as IT helpdesk, Desktop On-site support, Mid-range server management, network operations management, and Datacentre operations management.

By expertly managing these essential IT functions, Opus IT allows its customers to focus on their core business activities, thereby driving efficiency and productivity.

The company’s commitment to customer satisfaction is unwavering, as evidenced by its investment in a fully functional call centre dedicated to expanding its ITO services. Additionally, Opus IT proudly manages after-sales support services for various systems and equipment manufacturers, offering hardware repairs, maintenance, parts inventory management, on-site troubleshooting, and technical support.

#8. DXC Technology

Image Credit: DXC Technology

Website: https://dxc.com/sg/en
Location: 1 Depot Cl, #03-01, Singapore 109841
Operating Hours: Mon to Sat: Open 24 hours
Contact: meghana.krishna@dxc.com (email)
Google Review Ratings: 3.8 ⭐⭐⭐⭐ from 8 reviews as of 21 July 2023

DXC Technology, a trusted name on a global scale, is dedicated to helping businesses manage their mission-critical systems and operations while concurrently modernising IT infrastructure.

With a focus on optimising data architectures, ensuring security, and embracing the potential of public, private, and hybrid clouds, DXC Technology enables the world’s largest companies and public sector organisations to attain new performance and customer experience levels.

The company’s expertise extends beyond traditional IT outsourcing, as DXC Technology excels in deploying cutting-edge services that drive competitiveness and foster customer loyalty. Businesses in Singapore can rely on DXC Technology to navigate the complexities of modern technology, paving the way for streamlined operations and unparalleled customer service.

For companies seeking a reliable partner to modernise their IT estates and deliver exceptional customer experiences, DXC Technology emerges as the forefront choice, combining innovation and reliability to redefine success in the ever-evolving landscape of customer service outsourcing.


Image Credit: TYPENT

Website: https://www.typent.com/
Location: 342 Ang Mo Kio Ave 3, #03-1561C, Singapore 560342
Operating Hours: Mon to Fri: 9am – 5pm
Contact: +65 8849-8707 (call); sales@typent.com (email)
Google Review Ratings: 5.0 ⭐⭐⭐⭐⭐ from 8 reviews as of 6 July 2023
Services Offered: IT Outsourcing; Network Security; Network Support Services

As a leading IT outsourcing company in Singapore, TYPENT is committed to providing corporate clients with a premium selection of outsourced IT business solutions meticulously designed to ensure optimal performance.

Their comprehensive range of services includes proficient desktop support to maintain employees’ terminals in impeccable working order and expert assistance in monitoring and managing critical network issues. With a customer-centric approach, TYPENT stands by its clients every step of the way, delivering tailored solutions that align perfectly with their unique business needs.

#10. A Very Normal Company

Image Credit: A Very Normal Company

Website: https://avnc.asia/
Location: 298 Tiong Bahru Rd, #12-03 Central Plaza, Singapore 168730
Operating Hours: Mon to Fri: 8:30am – 6pm
Contact: +65 6557 0707 (call)
Google Review Ratings: 3.5 ⭐⭐⭐⭐ from 2 reviews as of 21 July 2023
Services Offered: Information Technology; Healthcare; FMCG; Finance

While A Very Normal Company may not boast extravagant promises of perfect, miracle staffing solutions like its competitors, it excels in delivering dedicated manpower outsourcing solutions. Specialising in IT, Healthcare, FMCG, and Finance, the company ensures clients receive the right people needed to propel their business projects forward.

In the pursuit of excellence, A Very Normal Company stretches far and wide through its extensive networks to identify and provide top-tier talent that perfectly matches clients’ requirements. This commitment to delivering practical and reliable staffing solutions sets them apart as a dependable partner in Singapore’s outsourcing landscape.

#11. Asian Technology Solutions

Image Credit: Asian Technology Solutions

Website: https://asian-technology.com/
Location: 24 Raffles Pl, Singapore 048621
Operating Hours: N/A
Contact: +65 6909 2750 (call)
Google Review Ratings: N/A
Services Offered: IT Consulting Services; Staff Augmentation; Training & Development; BPO Services

With a strong focus on IT consulting, staff augmentation, HR, and training, Asian Technology Solutions (ATS) positions itself as a premier service provider, delivering assured service excellence to a wide range of industrial verticals, including IT, ITES, Telecom, Retail, Manufacturing, Infrastructure, BFSI, and Life Sciences.

ATS excels in offering unrivalled ERP implementation solutions, providing cutting-edge consulting services and unwavering support throughout each project stage. Through their comprehensive and reliable services, ATS empowers businesses to thrive in a dynamic market, constantly staying at the forefront of their respective industries.

#12. Saigon Technology Singapore

Image Credit: Saigon Technology Singapore

Website: https://saigontechnology.com/
Location: 71 Ubi Cres, #04-09 Excalibur Centre, Singapore 408571
Operating Hours: Mon to Fri: 8am – 5pm
Contact: +65 9140 3360 (call); sales@saigontechnology.com (email)
Google Review Ratings: 5.0 ⭐⭐⭐⭐⭐ from 43 reviews as of 6 July 2023
Services Offered: Offshore Software Development Services; MVP Development Services; Custom Software Development; Web Application Development

Specialising in professional Offshore Software Development and Software Outsourcing Services, Saigon Technology Singapore is dedicated to delivering the best and most cost-effective Agile software development offshoring and outsourcing solutions.

With a robust development process and ISO27001 certification, the company ensures seamless communication with clients and delivers top-notch solutions in various industries, including e-finance, e-business, logistics, transportation, healthcare, and media.

Saigon Technology Singapore’s mission revolves around providing exceptional offshore software development and outsourcing services that drive efficiency and excellence for its clients. With a strong focus on delivering value, the company continues to be a reliable partner for businesses seeking top-tier software solutions in Singapore.

#13. IT Outsourcing Singapore

Image Credit: IT Outsourcing Singapore

Website: https://www.itoutsourcingsingapore.com/
Location: 51 Goldhill Plaza, #07, #11G Virtual Office, Singapore 308900
Operating Hours: Mon to Fri: 9am – 6pm
Contact: +65 6690 3275 (call); info@itoutsourcingsingapore.com (email)
Google Review Ratings: 4.9 ⭐⭐⭐⭐⭐ from 8 reviews as of 6 July 2023
Services Offered: Network, desktop and server support; Open new office location or relocation; Wireless and mobility management; Backup and Disaster Recovery; Office / Data Center

IT Outsourcing Singapore takes pride in offering a comprehensive range of managed IT services tailored to enhance the efficiency of its clients’ IT operations. The company ensures seamless business operations by providing robust and scalable solutions, allowing clients to stay focused on their core business and drive profitability.

Emphasising customer care and operational excellence, IT Outsourcing Singapore aims to transform and strengthen clients’ IT infrastructure, creating a robust foundation for business growth.

By entrusting their IT operations to IT Outsourcing Singapore, businesses can enjoy a wide range of benefits, including streamlined IT department management, increased cost-effectiveness, and access to specialised services tailored to their unique requirements.

With a commitment to excellence, IT Outsourcing Singapore remains dedicated to empowering businesses with top-tier IT solutions in Singapore’s dynamic business landscape. Choose this company for stellar customer service outsourcing.

#14. TDCX

Image Credit: TDCX

Website: https://www.tdcx.com/
Location: 750D Chai Chee Rd, #06-01/06 ESR BizPark @ Chai Chee, Singapore 469004
Operating Hours: Mon to Fri: 8:30am-6pm
Contact: +65 6309 1688 (call)
Google Review Ratings: 4.8 ⭐⭐⭐⭐⭐ from 127 reviews as of 21 July 2023
Services Offered: Customer Service; Technical Support; Sales; Trust & Safety; Work@Home; CX Consulting; AI Consulting

When it comes to impeccable customer service, TDCX stands out as a reliable partner for businesses seeking to strengthen their customer relations. As brand ambassadors, TDCX’s customer service specialists deliver tailor-made solutions with empathy and urgency, restoring confidence in every interaction.

By entrusting TDCX with customer support, businesses can focus on their core operations, knowing that their customers are in capable hands. With a customer-centric approach and a commitment to excellence, TDCX sets a benchmark in customer service outsourcing, elevating brands and fostering lasting customer loyalty.

#15. Callbox

Image Credit: Callbox

Website: https://www.callbox.com.sg/
Location: 1, #24-10 Scotts Rd, Shaw Centre, Singapore 228208
Operating Hours: Mon to Fri: 7am – 6pm
Contact: +65 3159 1112 (call)
Google Review Ratings: 4.9 ⭐⭐⭐⭐⭐ from 146 reviews as of 21 July 2023
Services Offered: Telemarketing Lead Generation; Appointment Setting; Event Marketing; Webinar and Virtual Event Marketing; Database Solutions

Callbox takes IT marketing to the next level by offering top-of-the-line technology sales solutions, expertly managed by a skilled team dedicated to the success of each project. From meticulous planning to delivering exceptional results, Callbox collaborates closely with clients throughout the process.

With an impressive client roster with renowned names like SAGE, Microsoft, SAP, and Oracle, Callbox showcases its prowess in IT lead generation. Equipped with a highly efficient database and integrated marketing tools, they implement a proprietary account-based marketing process that consistently delivers outstanding results.

For businesses seeking to scale their IT lead generation efforts and engage with prominent players in the IT industry, Callbox emerges as the go-to choice, raising the bar for IT marketing excellence in Singapore.

#16. inCall Systems

Image Credit: inCall Systems

Website: https://incallsystems.com/
Location: 89 Science Park Dr, Singapore Science Park 1, Singapore 118261
Operating Hours: Mon to Fri: 8:30am – 7pm
Contact: +65 6893 3303 (call)
Google Review Ratings: 4.3 ⭐⭐⭐⭐⭐ from 16 reviews as of 21 July 2023
Services Offered: Lead Generation; Data Solutions; Customer Interaction Centre

Acquired by a prominent public-listed company, inCall Systems takes pride in being a trusted Business Lead Service Provider, driving positive and measurable results for businesses.

With core expertise in database management, customer engagement centre, and demand and lead generation, inCall Systems empowers businesses to retain customers through proactive relationship management and exceptional customer delight.

Leveraging a multi-touchpoints model, the customer engagement service efficiently manages and responds to customer inquiries, ensuring a seamless and satisfying experience for each interaction.

#17. RMA Group

Image Credit: RMA Group

Website: https://www.rmagroup.com.sg/
Location: 8 Kaki Bukit Avenue 1, #05-05, Singapore 417941
Operating Hours: Mon to Fri: 9am – 6pm
Contact: +65 6298 7159 (call); enquiries@rmagroup.com.sg (email)
Google Review ratings: 3.1 ⭐⭐⭐ from 22 reviews as of 19 July 2023
Services Offered: Digitization Services; Professional Employer and Manpower Outsourcing Services; Payroll Management Services

RMA Group specialises in cutting-edge business process outsourcing services tailored to meet and surpass client needs. By entrusting non-core business components to RMA Group, businesses can achieve remarkable productivity and focus on their core competencies.

Equipped with state-of-the-art technology and resources, RMA Group’s expertise in performing outsourced processes ensures seamless operations and improves client productivity.

The benefits of outsourcing to RMA Group include cost savings, streamlined operations, and the ability to redirect resources toward business growth, making them valuable partners for businesses looking to optimise their operations and achieve higher efficiency.

#18. NEX CorporateIT

Image Credit: Nex CorporateIT

Website: https://www.nexcorporateit.com/
Location: No.1 Pemimpin Dr, #04-04/03, Singapore 576151
Operating Hours: Mon to Fri: 8:30am – 6pm
Contact: +65 6296 0703 (call); Enquiry@NEXCorporateIT.com (email)
Google Review Ratings: 4.5 ⭐⭐⭐⭐ from 8 reviews as of 21 July 2023
Services Offered: IT & Network Securities; Project Management; Cabling Specialisation; Data Recovery Service; Broadband & Connectivity Solutions

With a strong track record of revolutionising IT outsourcing in various business processes, NEX CorporateIT is a renowned systems integrator offering end-to-end solutions for corporations across diverse industries, including financial, healthcare, oil and gas, manufacturing, and maritime sectors.

Backed by a team of skilled specialists, NEX CorporateIT boasts a multifaceted approach to solving complex IT challenges, ensuring sustainable solutions tailored to each industry’s unique demands.

From daily IT operations to network optimisation, security, and infrastructure enhancements, NEX CorporateIT’s comprehensive IT outsourcing services guarantee seamless operations and increased cost efficiencies for its esteemed clientele.

As a trusted partner in Singapore’s IT landscape, they continuously strive to deliver the highest levels of customer satisfaction and technological innovation.

#19. Twilio

Image Credit: Twilio

Website: https://www.twilio.com/
Location: 9 Straits View, West Tower, #11-07 Marina One, Singapore 018937
Operating Hours: N/A
Contact: +65 3138 9142 (call)
Google Review Ratings: 5.0 ⭐⭐⭐⭐⭐ from 7 review as of 21 July 2023
Services Offered: Customer Engagement Platform; Marketing; Product & Engineering; Customer Experience

As the customer layer for the internet, Twilio drives the most engaging interactions that companies build for their customers. With a developer-first cloud platform, global reach, and transparent pricing, Twilio offers simple yet powerful tools that address complex challenges.

Their solutions enable companies to provide seamless and engaging customer experiences, harnessing the potential of advanced communication technologies. With a focus on empowering developers and businesses alike, Twilio stands out as a leading provider of customer service outsourcing solutions in Singapore.


Image Credit: SMCBPO

Website: https://smcbpo.com/
Location: Shun Li Industrial Park Singapore 416081
Operating Hours: N/A
Contact: +65 6423 9566 (call); sales@smcbpo.com (email)
Google Review Ratings N/A
Services Offered: Bilingual Call Centre Outsourcing; Bilingual Live Chat Support Outsourcing; Bilingual Email Support Outsourcing; Bilingual Pre-sales Support Outsourcing

Breaking away from the conventional approach, SMCBPO is a boutique BPO company catering to specific client needs with personalised attention and customised processes. As a flexible partner, they offer bespoke services at the right price, ensuring a seamless customer experience tailored to individual requirements.

With a highly trained and committed bilingual outsourcing team, SMCBPO addresses challenges related to staffing, multitasking managers, and high email volumes, allowing businesses to focus on their core operations while leaving customer service in capable hands.

#21. ADP

Image Credit: ADP

Website: https://sg.adp.com/
Location: 78 Shenton Way, Singapore 079120
Operating Hours: N/A
Contact: +65 6499 5388 (call)
Google Review Ratings: 3.0 ⭐⭐⭐ from 4 reviews as of 21 July 2023
Services Offered: Payroll Services; Human Capital Management; Time & Attendance
Talent; HR Insights; HR Services; Partner Integrations; Products by Name

At ADP, the focus goes beyond providing solutions for human resource challenges. As a global provider of cloud-based human capital management (HCM) solutions, ADP unites HR, payroll, talent, time, tax, benefits, and analytics, empowering businesses with cutting-edge technology that transforms human resources into a strategic advantage.

With a rich history of shaping the world of work, ADP’s forward-thinking approach anticipates future needs, allowing businesses to thrive in a dynamic market. By leveraging ADP’s comprehensive suite of HCM solutions and business outsourcing services, companies can streamline HR operations, optimise the payroll, and gain deep insights into their workforce, translating administrative tasks into a strategic business advantage.

#22. Infobip

Image Credit: Infobip

Website: https://www.infobip.com/
Location: 50 Raffles Place, #34-01, Singapore Land Tower, Singapore 048623
Operating Hours: N/A
Contact: +65 6977 7400 (call)
Google Review Ratings N/A
Services Offered: Conversational Solutions; Customer Service ; Professional Services

As a global leader in omnichannel communication, Infobip empowers brands to seamlessly connect with, engage, and delight their customers on a worldwide scale.

Their programmable communications platform offers a comprehensive suite of tools for advanced customer engagement, support, security, and authentication. With a wide range of communication channels at your disposal, Infobip ensures that your brand can deliver exceptional customer experiences across various touchpoints.


Image Credit: PRIMECH A&P

Website: https://www.primech.com.sg/
Location: 23 Ubi Crescent Singapore 408579
Operating Hours: N/A
Contact: +65 6286 1868 (call); enquiries@primech.com.sg (email)
Google Review ratings: 3.7 ⭐⭐⭐⭐ from 3 reviews as of 19 July 2023
Services Offered: F&B Server; Customer Service; Disinfection

PRIMECH A&P prides itself on providing efficient and customised customer service outsourcing solutions, allowing businesses to prioritise their core activities while leaving customer queries and concerns in capable hands. With a team of highly competent professionals, PRIMECH A&P resolves customer issues and inquiries with informed recommendations, ensuring customer satisfaction and loyalty.

Their multilingual customer service team serves clients worldwide, offering flexible and round-the-clock service to meet varying business demands. From chat and phone calls to email and social media, PRIMECH A&P effectively handles customer service through multiple channels, making them a reliable partner for businesses seeking exceptional customer support.

#24. Everise Holdings Pte Ltd

Image Credit: Everise Holdings Pte Ltd

Website: https://weareeverise.com/
Location: 390 Orchard Road #08-01 Palais Renaissance, Singapore 238871
Operating Hours: Mon to Fri: 9am – 6pm
Contact: +65 6990 0094 (call)
Google Review ratings: 5.0 ⭐⭐⭐⭐⭐ from 1 review as of 19 July 2023
Services Offered: Technology Investments Customer Experience; Cybersecurity Customer; Experience; Customer Happiness

Delivering happiness to millions of customers worldwide, Everise Holdings Pte Ltd excels in providing top-notch customer service solutions on behalf of leading global brands. Their expertise extends to various industries, including healthcare, transport, logistics, insurance, financial services, and technology businesses.

With a dedicated team of over 16,000 champion agents operating across strategic markets, Everise solves customer problems with unmatched efficiency, driving customer satisfaction and loyalty.

As a global leader in transforming customer service experiences, Everise empowers businesses to scale globally while maintaining the highest customer satisfaction standards. This makes them ideal for brands seeking superior customer service outsourcing solutions.

Conclusion About The Best Customer Service Outsourcing Companies In Singapore

In conclusion, Singapore has some exceptional customer service outsourcing companies that have proven their mettle in delivering unmatched support and experiences. From prompt and courteous interactions to innovative solutions tailored to individual needs, these companies have set the bar high for customer service excellence. 

So, whether you’re a local business aiming to enhance customer interactions or an international company seeking to outsource to Singapore, remember these industry leaders. Investing in top-notch customer service is not just about ensuring customer satisfaction; it’s about building lasting relationships and earning customer loyalty.

Embrace the prowess of these customer service outsourcing companies, and watch your business thrive in the competitive landscape of Singapore’s dynamic market. Together, let’s raise customer service standards and drive Singapore’s business success to new heights!

Note: For the latest and most recent updates on the above recommendations, refer to their respective website for the most accurate information.

Frequently Asked Questions About The Best Customer Service Outsourcing Companies In Singapore

What Services Do Customer Service Outsourcing Companies In Singapore Typically Offer?

Customer service outsourcing companies in Singapore typically offer a wide range of services, including call centre support, email handling, live chat support, social media management, technical support, order processing, and customer query resolution. They can also provide multilingual support to cater to diverse customer bases.

How Do Customer Service Outsourcing Companies Ensure Data Security And Confidentiality?

Data security and confidentiality are paramount in customer service outsourcing. Reputable companies in Singapore employ robust data protection measures, including secure communication channels, encrypted data storage, access controls, and compliance with data protection regulations like GDPR. They also sign non-disclosure agreements (NDAs) to ensure the confidentiality of sensitive customer information.

Can Customer Service Outsourcing Companies Tailor Their Services To Match Specific Business Needs?

Yes, the best customer service outsourcing companies in Singapore prioritise customization to meet the unique requirements of each client. They work closely with businesses to understand their goals, industry-specific needs, and customer base to provide tailor-made solutions that align with the company’s brand voice and values.

What Are The Language Capabilities Of Customer Service Representatives In Singapore Outsourcing Companies?

Singapore is a multicultural and multilingual society, and customer service outsourcing companies in the country often boast a diverse team of customer service representatives proficient in multiple languages. This ensures that businesses can effectively communicate with customers across various regions and language preferences.

How Do Customer Service Outsourcing Companies Measure And Maintain Service Quality?

Reputable customer service outsourcing companies in Singapore employ various methods to measure and maintain service quality. This includes regular performance evaluations, customer satisfaction surveys, quality assurance checks, and continuous training and development programs for their customer service representatives. By constantly monitoring and improving service quality, these companies ensure that businesses receive exceptional customer support and achieve high levels of customer satisfaction.

What Measures Do These Outsourcing Companies Have In Place To Ensure Data Security And Confidentiality?

Data security and confidentiality are paramount when outsourcing customer service. Reputable outsourcing companies employ robust security protocols, including data encryption, restricted access, and strict confidentiality agreements with their agents. Before finalising a partnership, inquire about their data security practices and ensure they comply with relevant data protection regulations in Singapore.

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